The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Can I get extra bandwidth and space?
Shared Webhosting You will not need extra disk space and bandwidth, as we do not limit those....
How can I merge two billing accounts?
Simply email sales@hostZilla.com and specify the Primary Email Contact for the one account to...
How can I see my billing credits?
Login to the ZillaBill system at https://secure.hostzilla.com/
Click the "Account Credits"...
How can I update my billing info?
You can update your billing infomation here http://secure.hostzilla.com/index.php
How do I cancel my account?
We're sorry to see you go. If we can do anything to make it better, please let us know....
How do I get the 15-day money back refund?
We're sorry to see you go. If we can do anything to make it better, please let us know.
How do I know all my hosting bills are paid?
To see your financial status with HostZilla, simply login to our billing system.
How do I make a payment?
Credit/Debit Card and PayPal
Login to http://secure.hostzilla.com/
The top-right corner will...
How do I retrieve my security PIN?
We will not release the security PIN to anyone requesting it, and it is not included in the...
How to change billing cycles, I want to pay in advance
To change the frequency of payments for your account, please email firstname.lastname@example.org and tell...
How to change payment methods, Stop charging me via credit card
To change the payment method for your account, please email email@example.com and tell us what...
I cannot signup online, or I cannot create a new account.
Sometimes our customers cannot order online. Here is the template which you may submit to...
I didn't get my welcome email or have since lost it. How can I have it resent?
Remember, you will not get the welcome email until after you pay for your new hosting. Then it...
I lost or forgot my login password to HostZilla billing. How do I get it?
lease visit http://secure.hostzilla.com/ The billing login is your email address and billing...
Primary Domain name change - SEO
As an SEO Hosting plan owner, how can I change my primary domain name?
Switching Payment Methods
You are welcome to switch how you pay at any time; there is usually no need to contact...
What is the issue number and start date?
The start date is the date the debit card was provided to the holder. Most American debit cards...
What plan comes after reseller?
I want to upgrade beyond reseller. What plan do I choose?
If you need more bandwidth or disk...
Will my server change when I upgrade or downgrade?
How difficult will the upgrade/downgrade be?
There is NO server change when switching between...
You are charging me too much money on my PayPal account. Why can't you change my subscription payment?
PayPal does not allow for anyone to change your payment amount. If you need to pay us a...